Contents
1. Our Return Promise
You may return any eligible item within 30 days of delivery for a full refund to your original payment method. Items must be unworn, unwashed, with all tags attached, and in their original packaging. Return shipping is free for all US orders — a prepaid label is provided.
2. How to Return — 4 Steps
Request
Sign in, visit your order history, and select "Return item."
Label
We email a prepaid UPS return label within 24 hours.
Ship
Repack in the original box, attach the label, drop at any UPS location.
Refund
Refund issued within 5 business days of receipt.
3. Eligibility
To be eligible for a return, your item must be:
- Returned within 30 days of the delivery date.
- Unworn, unwashed, and free of perfumes, deodorants, or stains.
- Accompanied by all original tags and packaging.
- In the case of panties and bodysuits, with the original hygiene seal intact and unbroken.
4. Non-Returnable Items
For hygiene and customization reasons, the following cannot be returned:
- Panties and briefs with a removed or broken hygiene seal.
- Bodysuits with a removed or broken hygiene seal.
- Items marked "Final Sale."
- Personalized or monogrammed pieces.
- Gift cards.
5. Refund Processing
Once we receive and inspect your return, we will email you to confirm approval. Refunds are issued to the original payment method within 5 business days. Depending on your bank, it may take an additional 3–5 business days to appear on your statement. Original shipping charges (if any) are non-refundable.
6. Exchanges
We do not offer direct exchanges. To swap a size or color, please return the original item for a refund and place a new order. This ensures the fastest possible delivery of your preferred piece.
7. Damaged or Incorrect Items
If your order arrives damaged, or you received the wrong item, please contact us within 7 days of delivery with a photo. We will arrange a free replacement or full refund — no return shipping required for damaged items.
8. Final Sale
Items marked "Final Sale" are sold as-is and are not eligible for return, refund, or exchange. This applies to clearance merchandise and selected editorial samples.
9. Contact Us
Our client care team is here to help with any return:
Étoile Noir Atelier, Inc.
Client Care
412 Fifth Avenue, 14th Floor
New York, NY 10018
Email: care@etoilenoir.example
Phone: +1 (800) 555-0142