Contents
1. Where We Ship
Étoile Noir ships to all 50 US states, Washington D.C., and US territories (Puerto Rico, Guam, US Virgin Islands, and APO/FPO/DPO addresses). At this time we do not ship internationally from our online boutique — international clients are welcome to visit our New York flagship.
2. Shipping Methods & Rates
| Method | Estimated Time | Cost |
|---|---|---|
| Standard (UPS Ground) | 3–5 business days | Free over $150 · $8 under |
| Express (UPS 2-Day) | 2 business days | $24.00 flat |
| Overnight (UPS Next-Day) | 1 business day | $38.00 flat |
| Same-Day (NYC) | Same day if ordered by 11am | $55.00 |
3. Processing & Delivery Times
Orders are processed within 1 business day (Monday–Friday, excluding US public holidays). Orders placed after 2pm ET on Friday or on weekends ship the following Monday. Delivery times are estimates and begin after your order leaves our atelier — they are not guaranteed.
- Standard: 3–5 business days after dispatch.
- Express: 2 business days after dispatch.
- Overnight: 1 business day after dispatch (order by 2pm ET).
4. Discreet Packaging
Every order ships in plain, recyclable outer packaging with no branding, logos, or indication of contents. The return address reads "EN Atelier." Inside, your pieces are presented in our signature espresso boxes tied with gold cord — the reveal is yours to enjoy.
5. Order Tracking
You will receive a shipping confirmation email with a UPS tracking number as soon as your order leaves our atelier. You can also track any order by signing in and visiting your order history. For same-day NYC delivery, our courier provides live SMS updates.
6. Shipping Restrictions
Certain items — including aerosol care products and pressurized cans — cannot ship by air and are restricted to standard ground delivery. We are unable to ship to P.O. boxes for express or overnight methods; a street address is required. All shipments require a signature on delivery for orders over $300.
7. Lost or Delayed Packages
If your tracking shows delivered but you haven't received your package, please allow 2 business days and check with neighbors and building management. If it still cannot be located, contact us within 7 days and we will open an investigation with the carrier and arrange a replacement or refund.
8. Contact Us
For any shipping questions:
Étoile Noir Atelier, Inc.
Shipping & Fulfillment
412 Fifth Avenue, 14th Floor
New York, NY 10018
Email: shipping@etoilenoir.example
Phone: +1 (800) 555-0142